Welcome to Immersity AI FAQs

Dive into our FAQ for insights into both basic and advanced features, ensuring you get the most from our AI tool.

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What is Immersity AI?

The Immersity AI platform enhances your creative expression by generating depth in digital imagery, converting plane images and videos into immersive 3D.

How do you convert 2D content to 3D?

Our AI uses our Neural Depth Engine to analyze 2D content and extrapolate depth information, creating a realistic 3D effect. This process is automatic, user-friendly, and requires no prior 3D modeling experience.

What file formats do you support for 2D input?

We support a wide range of image formats including PNG, JPG/JPEG, HEIC, and WEBP. However, for the best results, we recommend high-resolution content with clear depth cues. The file size is maximum 20MB. The image Resolution & Ratio Limit is 10 Megapixels (automatically downsized if yo upload bigger MP). The image size needs to be minimum 90px / and maximum 8000px. The image ratio can be 1:1 to 32:5

What file formats do you support for 3D Motion output?

MP4 3D Motion: Create dynamic animations with up to 4K resolution, perfect for high-quality presentations and displays.

GIF: Ideal for web use, offering GIF outputs up to 360p for quick sharing and easy embedding on websites or social media.

Why is GIF animation limited to only 360p?

GIFs are not suitable for long videos and were designed for short, repeat animations. For longer and larger animations, MP4 format is recommended.

Can I use it for commercial purposes?

Immersity AI is a powerful tool for professionals in variety of fields from advertising and entertainment, to architecture and design, offering a unique way to enhance visual content for commercial use. You need to buy credits and select Premium Export during the export process. Please note, the free credits deposited into new accounts upon signup cannot be used for commercial purposes.

How long my export will be available?

Free exports must be downloaded immediately, as we do not retain copies of them.

Paid exports, including 3D motion and images, are available on the My Exports page for 24 hours. Video conversions are accessible for 7 days.

How long will my image be available in Immersity AI?

You will be able to return to the last session for 24 hours before it expires. So even if you leave your browser you can return to Immersity AI during this time and have the option to resume where you left off.

How do credits work on immersity AI?

Immersity Credits may be redeemed only on immersity.ai, have no cash value, are non-transferrable, and are non-refundable. You may purchase Credits using the "Buy Credits" function. Additionally, from time to time, we may award you promotional Credits. Purchased Credits and promotional Credits are valid for twelve (12) months from the date of purchase or award, as applicable. Unused purchased and promotional Credits expire after that twelve-month period.

Purchased Credits and promotional Credits already purchased or awarded as of 12.31.2023 will remain valid until 12.31.2024, at which time any such unused Credits will expire.

Do I get an invoice when  buy credits?

Not currently. However, our payment gateway, Stripe, will send you a receipt. Our team is actively working on adding this feature soon.

Do I need special equipment to view 3D content?

While special 3D displays enhance the experience, Immersity content can also be enjoyed on standard 2D screens, where the 3D Motion effect is simulated. A 3D-enabled device is required to view true 3D.

Is there a trial version available?

A free version of Immersity AI is available so you can experience the capabilities of Immersity AI firsthand. We give you 100 credits to get started when you create your account (not for commercial use).

What support is available?

We provide comprehensive support through our online resources, tutorials, Discord and a dedicated customer service team ready to assist with any inquiries or challenges.

How can I stay updated on your latest features and updates?

If you have created an Immersity AI account, you will receive our newsletter. If you don’t want to receive it, you can unsubscribe anytime. Also, we publish new release note on your account.

Where can I find tutorials or user guides?

Our website hosts a variety of tutorials and user guides, ranging from basic functionality to advanced techniques, to help you master Immersity AI. You can also find other tutorials on YouTube from our creators, just search for Immersity.

How can I provide feedback or suggest new features?

We value user feedback and ideas for improvement! Please use our contact form to submit your suggestions or thoughts.

Can Immersity AI content be integrated into existing websites or applications?

Yes, our technology can be integrated into a variety platforms. We offer APIs and support for popular web and mobile platforms to ensure seamless integration. Click here if you want to access to our API.

How do you handle data privacy and security?

We prioritize user data privacy and security. You can review our Terms & Conditions, Community Guidelines and Privacy Policy at any time.

Are there any specific system requirements to run Immersity AI?

For an optimal experience with Immersity AI, we recommend using the Google Chrome browser, ensuring it's updated to the latest version. Additionally, please disable ad blockers and allow all cookies for our site. Having the latest software updates for your operating system is essential for the best performance and compatibility. Since the preview is done on your device, using a device with good processing capacity will significantly enhance your experience.

How accurate is the 3D conversion?

We employs advanced algorithms to ensure high accuracy in 3D conversion. The accuracy can vary depending on the original content's quality and composition.

Can I edit the 3D output once it's generated?

Yes, we offer editing tools to fine-tune the 3D output. Users can adjust depth, perspective, and other parameters for optimal results.

Is it suitable for educational purposes?

Absolutely! Immersity AI can be a valuable tool in educational settings, offering a unique way to visualize and present content in 3D.

How can I report a bug or technical issue?

If you encounter any technical issues, please report them through our contact form. Please provide detailed information about your computing environment (machine, OS, browser versions) and the file type/size of the file.  This will help us replicate and resolve the issue or refer you to a solution we have for this type of issue.

Are there any community forums or user groups?

Yes, we have an active Discord community where users can share tips, ask questions, and discuss Immersity AI. Click here to join the conversation.

Where can I share content made with Immersity AI?

Immersity AI is designed around being shareable on social media. Our users often share Immersity AI content on Facebook, Instagram, X (formerly Twitter), Reddit, Discord, and more! Immersity AI can be shared anywhere you can share a video, GIF animation, or 3D photo. If you want to get the chance to be featured on our homepage, use #immersityAI

How to delete my account?

While our team is working to offer a seamless way to remove your account, you can contact our customer service team, and they will initiate the account deletion process for you.

What video formats are required for conversion?

Videos must be in mp4, mkv, or mov format.

What video codecs are supported for conversion?

Only videos encoded with h.265 (HEVC) and h.264 (AVC) are supported. These are among the most commonly used video codecs today.

Use https://mediainfo.js.org/ to check the codec used in your video. If the CodecID states HEVC or AVC format, then it is supported.

If your video uses a different codec, you can convert it using third-party tools such as the free ffmpeg command line tool, or video editing software like Premiere Pro or DaVinci Resolve, ensuring you encode the video with h.265 or h.264 codecs.

Here is a generic example of converting a video file from a non-supported codec to h.265 using ffmpeg:

ffmpeg -i <videofile> -c:v libx265 -c:a copy video_h265.mp4

Replace `<videofile>` with the name of the video you want to convert (e.g., video.mp4, video.avi, video.webm).

How long will it take to process my video?

Video processing time varies, unlike images, as it involves larger files and more processing. However, our platform stands out for its swift processing compared to competitors. Many HD and 4K videos convert at near "real-time" speed - in other words, similar processing time as duration of video itself. Rest assured, we'll notify you via email with a download link once your video is ready, so you don't need to stick around whilst we do the work.

What will be the format of the output video?

The output video will retain the same container as the input video, except for mov files. If your input is mp4, the output will also be mp4. If your input is mkv, the output will be mkv. For MV-HEVC video output, the format will always be mov.

What should I do if my output video doesn't play?

The h.265 codec used for exported videos is becoming mainstream but may not yet be supported by all systems. If you have playback issues due to codec problems, try the following solutions, prioritized from most to least preferred:

- NVIDIA Hardware Decoding (preferred): Best results are expected with a codec provided by your NVIDIA GPU.

-Intel Processors: Recent Intel processors support h.265 and provide codecs. Install and use this codec if available.

- AMD Hardware Decoding: AMD processors generally support h.265. Install and use this codec if available.

- Official Software Codecs: Microsoft offers a codec for Windows systems, which incurs a small cost but is preferred over unofficial codecs.

- Unofficial Software Codecs: Third-party codecs, like those in the K-Lite Codec Pack, might work.  Download K-Lite Codec Pack.

Note: Using third-party codecs can cause compatibility issues and result in suboptimal viewing experiences.

Can I upscale or downsize video?

No, support for upscaling and downscaling is not provided. You can use third-party tools to adjust the resolution before uploading your video to Immersity AI.

What happens to audio during conversion?

Audio will be passed through to the output video unchanged whenever possible.

What happens to subtitles during conversion?

Subtitles will be preserved in the output video whenever possible. If subtitles are embedded in the video itself, they cannot be separated and will be processed along with the video, potentially causing artifacts in the subtitle display.

Will there be any conversion artifacts?

Similar to image conversion, artifacts may be introduced at object edges and in areas with transparency or reflections. Temporal changes might also occur as each frame is processed independently. While some compensation is applied during processing, not all temporal jumps can be entirely eliminated.

Are there size limitations for conversion?

The input video must not exceed 2GB in size.

What is a MOV MV-HEVC video?

This format is for viewing stereoscopic videos on the Apple Vision Pro headset.

What happens when I select a 360 field of view?

The 360 format is designed for fully immersive VR viewing. The video will be mapped into a spherical view, ensuring both imagery and depth match at seam points. Selecting 360 field of view ensures this match at seam points and also corrects lens aberrations for fisheye lenses.

How representative is the sample compared to the full video?

The free sample will have the same format and codec as the full video, providing an accurate preview of the final output. The only difference will be the length of the video.

What player do I need to play the output video?

To view the output video, you need a player capable of interpreting the exported format. Examples include:

- Apple Vision Pro: Use with MOV MV-HEVC.

- VR headset players: Such as Skybox, Bigscreen VR, and Virtual Desktop, using SBS formats.

- 3D TVs: Often support top/bottom formats.

- Lume-Pad 2, LeiaPlayer: Use SBS Full format.

Why are depth maps exported as PNG files and not JPG files like other images?

Depth maps need to have the highest definition possible while maintaining a reasonable file size. PNG files support 16-bit depth, which is sufficient for good depth definition. JPG files on the other hand only support 8-bit depth, making them unsuitable for this purpose. Additionally, PNG is a lossless format, ensuring no compression artifacts are introduced.

What do I get when I export an animation?

You will receive a video file in the MP4 format, using the MPEG-4 container and encoded with the H.264 codec. The video will have a frame rate of 30 fps and an 8-bit color depth per channel. The aspect ratio and dimensions will match the original image, unless exported with the free tier, which downsizes the video to 720p.

What is the difference between Parallel SBS and Cross View SBS?

Both formats are Side-by-Side (SBS) formats. Parallel SBS places the right eye image on the right and the left eye image on the left, suitable for most digital viewers. Cross View SBS swaps the images, with the right eye image on the left and the left eye image on the right, allowing for naked-eye viewing by crossing your eyes to merge the images.

What is a LIF file?

LIF stands for Leia Image File format, suitable for viewing on Leia devices. It contains a hidden second eye image within the file. The image can be viewed as 2D on standard viewers and as 3D on Leia devices.

What are the size limitations for input images?

Images must have a width and height between 90px and 8000px on any edge and an aspect ratio between 32:5 and 5:32.

What image formats qualify for conversion?

Supported formats include PNG, JPG, JPEG, and WEBP.

How much control do I have over the dimensions of exported images and videos?

The exported image or video will retain the original dimensions, except for Side-by-Side (SBS) images, where the width will be doubled but the height will remain the same.

What format should my imported depth map be?

Depth maps must be in PNG format and should represent depth in terms of disparity, not absolute distance, to avoid distortions. Depth maps created by Immersity AI meet this requirement.

Does my imported depth map need to match the size of the image?

No, the depth map does not need to match the dimensions or aspect ratio of the image. It will be automatically adjusted to fit the dimensions of the original image.

What images work best for converting to 3D?

Depth maps created by the latest AI technology perform well with most images. However, images with semi-transparent or reflective surfaces, or those with significant depth jumps, may produce artifacts or be less accurate.

Will there be cropping of the image/video?

Yes, some cropping may occur when using zoom settings.

How do I view anaglyph exports?

Anaglyph exports combine two offset images in different colors (red-cyan). Viewing through red-cyan glasses merges the images to create a 3D effect, offering a cost-effective stereoscopic experience.

What is a HEIC Spatial Photo?

It is a format for viewing stereoscopic images on the Apple Vision Pro headset.nd Community Guidelines at any time.

What is a depth map?

A depth map provides detailed depth information using grayscale, where lighter areas are closer, and darker areas are further away. With 16-bit precision, it offers unparalleled definition for applications like 3D modeling and intelligent photo editing.

Will abstract art work?

Abstract art will produce abstract results. However, since the AI may not interpret the shapes as you would, it can be an interesting experiment to see what it picks up on, that you may not.

Will cartoon images or hand-painted images work?

Yes, the neural network has been trained to handle all types of images, including analog or computer-generated cartoons.

Will there be conversion artifacts?

Some stretching of objects may occur on edges. Adding dilation (extending the object edges) can reduce these artifacts, but excessive dilation may bring background objects to the foreground.

Can I convert 180 or 360 field of view images?

No, currently this support is only available for videos, but it may be added in the future.